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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website.  By using this website and/or ordering by telephone you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.

The Contract

Acceptance of your order and the completion of the contract between us (Aston Flooring Ltd) and you, (the customer), will take place when the goods have been paid for by you and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Aston Flooring Ltd of your order.

In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

Price Information

All offers are subject to availability and while stocks last.

All prices shown are in £ sterling and exclude V.A.T. unless otherwise stated.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

Aston Flooring Ltd V.A.T. number is 911 8870 16.

Ordering Goods

Our online store ordering can only accept orders from holders of credit or debit cards registered at U.K - addresses and originating from and for delivery to U.K. addresses.

Aston Flooring Ltd will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.

No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.

The only language in which the contract can be concluded is English. Aston Flooring Ltd will retain details of your order in our database and these details can be made available on request. Please email us at


We accept payment by most major credit or debit cards registered at U.K. addresses.

Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

If you are entering a contract as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in paragraph 10 below).

In order for you to cancel a Contract, you must inform us in writing and return the Product(s) to our nominated supplier or to us (as we direct) immediately, in the same condition in which you received them, and at your own cost and risk. It should be noted that because we do not hold stock it will normally be necessary for you to return the Products to their point of despatch, which may be on mainland Europe.

You will not however have any right to cancel a Contract for the supply of any of the Products which have been produced to your specifications, have been personalised for you, or which, by reason of their nature, cannot be returned.

Upon receipt of the Products, and subject to them being in satisfactory and resalable condition, you will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 28 days.  Please note that the refunds will be made using the same method as the original payment (i.e a credit or debit card).  To avoid any doubt this provision does not affect your statutory rights.

To avoid cases of doubt, if you are contracting as a non-consumer customer then the right if cancellation detailed at paragraphs 6.1 – 6.4 shall not be available to you.

Returns and Refunds Policy
Products that are returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item.

Products returned by you within the seven-day cooling-off period (applicable only if you are contracting as a consumer) will be refunded in full, including the cost of sending the item to you.  However, you will be responsible for the cost of returning the item.

To eliminate any doubt there is no general right to return the Products and seek a refund or credit after a Contract has been entered into between us. Specific circumstances where cancellation is permitted under these terms and conditions are where you return the Products to us in accordance with the provisions found in the "Cancellation" section or if the Products are defective. In all other circumstances refunds, credit or replacement Products shall be offered at our sole discretion on such terms as we may elect. It should be noted that a supplemental restocking and delivery charge may be levied by us if the Products are to be returned to the manufacturer.

Complaints and Queries

If you are not happy with any aspect of our online or phone service, discover a fault with our website, or if you have any queries or comments relating to an order placed online or by phone, please either email us at or telephone us on 020 3124 1508, or write to Aston Flooring Ltd, Unit D9, Ivinghoe Business Centre, Blackburn Road, Houghton Regis. Bedfordshire. LU5 5BQ, and we will do everything we can to help you.

Colours and Specifications

Representations of colour online are as accurate as photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

Samples of all our products are available and we, therefore, strongly recommend you request a sample for confirmation. We cannot be held responsible for the wrong choice in colour or product being made.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Aston Flooring Ltd. The collective work includes works that are licensed to Aston Flooring Ltd. Copyright 2003, Aston Flooring Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Aston Flooring Ltd or purchasing Aston Flooring Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Aston Flooring Ltd or to purchase Aston Flooring Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Aston Flooring Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Aston Flooring Ltd used in the site are trademarks or registered trademarks of Aston Flooring Ltd

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Aston Flooring Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Aston Flooring Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Aston Flooring Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Aston Flooring Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Aston Flooring Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Aston Flooring Ltd product is mistakenly listed at an incorrect price, Aston Flooring Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Aston Flooring Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Aston Flooring Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Aston Flooring Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Aston Flooring Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Aston Flooring Ltd.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Aston Flooring Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Aston Flooring Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Aston Flooring Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Aston Flooring Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Aston Flooring Ltd in its sole discretion.

You agree to indemnify, defend, and hold harmless Aston Flooring Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Aston Flooring Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Aston Flooring Ltd, Aston Flooring Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Aston Flooring Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Aston Flooring Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).